Legal

Terms of Sale

Last updated: October 2026. This English version is provided for convenience. In case of difference, the French version (Conditions générales de vente) prevails.

1. Who we are

These terms apply to all purchases made on frenchwithshana.com from Shana MAMOUN EI, trading as French with Shana (“Shana”), SIRET 130 915 416 00015, 173 rue de Courcelles, 75017 Paris, France, contact@frenchwithshana.com. By paying, you accept these terms.

2. Services

  • Private French lessons (1-to-1): 50-minute online video lessons on Google Meet. The 10-Lesson Pack adds a written recap after each lesson. The 20-Lesson Pack adds a written recap after each lesson, personalized exercises corrected by Shana, a mid-way progress review and 2 weeks of Your Pocket Mentor.
  • Your Pocket Mentor (WhatsApp Coaching): a monthly subscription with 2 voice exchanges per week. You send up to 2 minutes of voice on Mondays and Thursdays. Shana replies with a voice message of about 90 seconds within 24 to 48 hours, with corrections, a pronunciation tip and a new question. Recommended level: A2 or above.

The services do not prepare for official exams (DELF, DALF, TCF).

3. Prices and payment

Prices are shown in US dollars (USD). VAT is not applicable (article 293 B of the French General Tax Code).

  • Single Lesson: $40, to book within 30 days
  • Launch offer – First Lesson: $25 for a first 50-minute lesson, for new students only, one per person, limited to the first 10 bookings.
  • 10-Lesson Pack: $360, valid 4 months
  • 20-Lesson Pack: $680, valid 8 months
  • Your Pocket Mentor: $69 per month (founding price, limited to the first 15 subscribers), renews automatically every month

Payment is made online by card through Stripe. Shana never sees your card details. The founding price of $69 per month stays the same as long as your subscription stays active.

4. Booking lessons

You book your lessons in Shana’s online calendar, which shows times in your time zone. Each lesson lasts 50 minutes. Packs are personal and cannot be transferred. Lessons not used before the end of the validity period are lost.

5. Cancellations, lateness and holidays

  • You can cancel or move a lesson for free up to 24 hours before it starts. If you cancel later or do not show up, the lesson counts as taken.
  • If you arrive late, the lesson still ends at the planned time.
  • If Shana has to cancel, you choose a new time or get the lesson back.
  • Shana announces her holidays in advance. During her holidays, the validity of your pack is extended by the same number of days.
  • Your Pocket Mentor: if you miss an exchange day, you send your next message on the following exchange day. Unused exchanges are not carried over. If Shana takes a holiday, she tells you in advance. Your subscription is paused during her holiday and you are not charged for that period.

6. Your 14-day right of withdrawal

As a consumer, you have 14 days from your purchase to change your mind, without giving a reason. Write to contact@frenchwithshana.com within this period.

If you ask for your lessons or coaching to start before the end of these 14 days, you will pay for the part already received:

  • Lessons: you are refunded for the lessons you have not taken. Lessons already taken are paid at the unit price of your pack.
  • Your Pocket Mentor: within 14 days of your first payment, you are refunded the first month, minus the part already used.

Before paying, you tick a box: “I ask for the service to start before the end of the 14-day withdrawal period. I understand that I will pay for the part already received if I withdraw.”

Shana refunds you within 14 days, with the same payment method. After 14 days, packs are not refundable, but remaining lessons stay valid until their end date.

7. Cancelling your subscription

You can cancel Your Pocket Mentor at any time, before your next billing date, by email or from the Stripe link you received. There is no minimum commitment. You keep access until the end of the month you have paid.

8. Your commitments

You need a stable internet connection, a device with a camera and microphone for lessons, and WhatsApp for the coaching. If you are under 18, a parent or guardian must make the purchase. Lessons and voice messages are for your personal use only. You may not record lessons without Shana’s agreement.

9. Technical problems

If a lesson cannot take place because of a problem on Shana’s side, it is rescheduled or given back. If the problem is on your side, Shana waits 15 minutes and tries to reach you by email or WhatsApp. If the lesson cannot take place, it counts as taken. For a one-off, genuine problem, Shana may offer to reschedule.

10. Personal data

Your data is handled as described in our Privacy Policy.

11. Complaints and mediation

If you have a problem, please write first to contact@frenchwithshana.com. If you are not satisfied with our answer, you can use the consumer mediation procedure free of charge, with:

CM2C
49 rue de Ponthieu, 75008 Paris, France
Phone: +33 1 89 47 00 14
Website: www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

12. Applicable law

These terms are governed by French law. If you live outside France, you also keep the protection of the mandatory consumer laws of your country.