Legal

Privacy Policy

Last updated: October 2026.

Who is responsible for your data

Shana MAMOUN EI, trading as French with Shana, 173 rue de Courcelles, 75017 Paris, France. Contact: contact@frenchwithshana.com.

What data we collect and why

  • Name, email and messages you send: to answer your questions.
  • Name, email, time zone and lesson bookings: to organize your lessons and coaching.
  • Payment details: handled only by Stripe, to take your payment. Shana never sees your card details.
  • Phone number and voice messages (WhatsApp): to run Your Pocket Mentor.
  • Your level, progress notes and exercises: to follow your progress.
  • Invoices: to keep accounting records, as required by law.
  • IP address and security logs: to protect the website.

Shana never sells your data and never uses it for advertising.

Who receives your data

Only the services needed to run French with Shana:

  • OVHcloud (France): website hosting
  • Stripe: payments
  • Cal.com: lesson booking
  • Google Meet: video lessons
  • WhatsApp (Meta): voice coaching
  • Google (Gmail, Google Drive): emails and website backups
  • Wordfence: website security

Some of these providers are based in the United States. Transfers are covered by the EU–US Data Privacy Framework or by standard contractual clauses approved by the European Commission.

How long we keep it

  • Contact messages: 3 years after your last message.
  • Student data: for the duration of your lessons or subscription, then 3 years.
  • Invoices and accounting records: 10 years (French legal obligation).
  • Voice messages: deleted within 3 months.

Cookies

This website only uses cookies that are necessary for it to work and stay secure. It uses no advertising or tracking cookies. If this changes, you will be asked for your consent first.

Your rights

Under the GDPR, you can ask to access, correct or delete your data, limit or object to its use, or receive a copy of it. Write to contact@frenchwithshana.com. Shana answers within one month.

If you are not satisfied, you can file a complaint with the French data protection authority, the CNIL.